Our high quality candles are made to order, so please allow between 2-3 weeks (unless otherwise stated) from payment verification for the product to ship to you. Larger orders may take longer. The average ship time is 10-15 business days. If you would like your order processed faster you may request rush service. During especially busy times orders may take longer to process.

In extreme cases we can expedite an order to be shipped within 5 - 7 business days depending on the size of the order for a 20% fee. To select this service simply specify “Rush Service” in the Comments box when you are checking out.

We at Candles of Eden pride ourselves on quality products as well as quality customer service and will work with you diligently to resolve any issue you may have. We will solve every problem and make sure you are 100% satisfied. Issues are rare and if you ever have one we will issue you a replacement or issue a credit for the amount of your purchase price to your Candles of Eden Customer Account. Each and every candle is custom made especially for you and fragrance preferences vary from customer to customer, so what one customer may like, another may not. If you are unsure about a fragrance please order in small quantities first as we will not accept returns for fragrance selections. As each candle is made individually by hand, no two candles will ever be identical.

There is a 20% fee on cancellations, however orders can not be canceled once orders have been sent to the production queue. We do not accept changes to orders once we have begun production, you may however add to the order. Please be aware that if you decide to add to the order it may increase your production time.

If ever there is a problem with your purchase or if there is breakage DO NOT discard the items as we will need to inspect them or file a claim with the carrier. If you experience breakage with your order you will be issued a credit in the amount of the broken goods to be used toward a future purchase. We pack very well and breakage is rare. If you discard the items before they have a chance to be inspected we will be unable to resolve your issue. Please check each candle carefully, never burn a candle that has even the slightest crack. All issues with orders must be reported within 10 business days of receipt. It is the responsibility of the customer to return any merchandise, but you must receive a Return Authorization before doing so.

Problems, Questions, Suggestions?
If you have any problems with your order, please don't hesitate to contact us here or call 1-800-709-2836.

All payments made with a check will be held until the check has cleared which can take up to 10 business days. This can significantly slow down the processing of your order. For faster processing you may use a Debit Card or Check Card which has the MasterCard or Visa logo.

All transactions (namely checks) wherein funds are rejected will incur a $25.00 service fee or 5% of the total (which ever is greater) in addition to the amount of the invoice. Rejected credit cards will receive a $5.00 fee each time it is rejected (we will only run it once unless you request otherwise). Please make sure all funds are available before submitting an order.

Candles of Eden has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site: www.candlesofeden.com.

1) Client information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the client, other than for the express purpose of delivering the purchased product or service requested by the client.

2) Private Client information (credit cards, S.S. Numbers, financials, etc.) will not be kept on file for more than 60 days.

3) Our clients will not receive any continual email solicitation from Candles of Eden, unless the client consents to the solicitation at account creation, or through a double opt-in process. And, if the customer does consent to receive email from Candles of Eden, we have a simple unsubscribe option available, along with unsubscribe instructions in every email.

Contacting Candles of Eden
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, click here to contact Customer Care or call 1-800-709-2836.